Responsible Gaming
Our Commitment to Safe Gaming
At Parimatch India, we are committed to promoting responsible gaming practices. We believe that online gaming should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. Please read the information below to understand how you can gamble responsibly and safely.
Age Verification & Legal Requirements
In India, online gaming is only available to individuals who are 18 years of age or older. By accessing Parimatch India, you confirm that you meet this legal requirement in your jurisdiction. We employ strict age verification procedures to ensure compliance with local regulations.
If you are under 18, you are strictly prohibited from using this platform.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs:
- Chasing Losses: Attempting to recover losses by gambling more frequently or with larger amounts
- Loss of Control: Being unable to stick to predetermined spending limits
- Hiding Gambling Activity: Keeping your gambling secret from family, friends, or partners
- Preoccupation: Constantly thinking about gambling or your next gaming session
- Neglecting Responsibilities: Missing work, school, or neglecting family and social obligations
- Using Gambling to Escape: Gaming to cope with stress, anxiety, depression, or other emotional problems
- Financial Strain: Borrowing money to gamble or experiencing financial difficulties due to gaming
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
- Relationship Conflicts: Arguments with loved ones about gambling habits
- Tolerance Increase: Needing to bet larger amounts to achieve the same level of excitement
If you recognize any of these warning signs in yourself or someone you know, please seek help immediately.
Responsible Gaming Tools & Features
Parimatch India provides several self-help tools to support responsible gaming:
- Deposit Limits: Set a maximum amount you are willing to deposit within a specified period (daily, weekly, or monthly). You cannot exceed this limit without contacting customer support and observing a waiting period.
- Loss Limits: Establish a maximum loss threshold. Once reached, your account will be temporarily restricted from further gaming activity.
- Reality Checks: Receive periodic pop-up reminders during your gaming session showing your time spent and money wagered, helping you maintain awareness.
- Session Time Limits: Set automatic session timeouts to prevent extended, uninterrupted gaming.
- Self-Exclusion: Voluntarily exclude yourself from accessing your account for a period ranging from 24 hours to several years. During this time, you will be unable to log in or place bets.
To activate any of these tools, visit your account settings or contact our Customer Support team.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, professional help is available. Below are reputable organizations offering support:
India & South Asia
- All India Gaming Federation (AIGF): Promotes responsible gaming practices across India
- Central Helpline for Mental Health: +91-9152 987 821 (24-hour support in India)
- iCall: +91-9152 987 821 | www.icallhelpline.org – Mental health and emotional well-being support
- AASRA: +91-22-27546669 | Provides counseling and support services
International Support Organizations
- GamCare (United Kingdom): www.gamcare.org.uk – Free, confidential support and counseling
- GamStop (United Kingdom): www.gamstop.co.uk – Self-exclusion scheme across UK operators
- Gambling Help Online (Australia): www.gamblinghelponline.org.au – Confidential counseling and support
- Responsible Gambling Council (Canada): www.responsiblegambling.org – Research and prevention programs
- National Council on Problem Gambling (United States): www.ncpgambling.org – 1-800-GAMBLER (1-800-426-2537) – Free, confidential help 24/7
- Bundeszentrale für gesundheitliche Aufklärung (Germany): www.bzga.de – Health education and addiction prevention
If You Need Help
Seeking help is a sign of strength, not weakness. If you are concerned about your gaming habits or those of someone you care about, please reach out to one of the support organizations listed above. Professional counselors are available to provide confidential assistance at no cost.
You can also contact the Parimatch India Customer Support team to activate self-exclusion or discuss responsible gaming options:
Email: [email protected] | Phone: Available through your account
Our Promise
Parimatch India is dedicated to maintaining a safe, fair, and responsible gaming environment. We continuously update our tools and policies to protect our players. Gaming should always remain fun and within your means. If it stops being enjoyable, it's time to seek help.
Remember: You are never alone. Help is always available.